Effective Date: 15/08/2023

Thank you for shopping with Hoorayen ("we," "us," "our," or "Hoorayen"). We strive to provide you with the best possible shopping experience and offer high-quality products. However, we understand that there may be situations where you need to request a refund. This Refund Policy outlines the conditions under which refunds can be requested and the process for obtaining a refund.

1. Eligibility for Refund:

We offer refunds for products that are damaged, defective, or do not meet your expectations. To be eligible for a refund, you must meet the following conditions:

The request for a refund must be submitted within 30 days from the date of delivery.

The product must be in its original condition and packaging.

The product should not have been worn, washed, altered, or damaged by the customer.

2. How to Request a Refund:

If you believe you are eligible for a refund based on the above conditions, please follow these steps:

Contact our customer service team at info@hoorayen.com  within 30 days of receiving the product.

Provide your order number, a description of the issue, and any relevant photographs that clearly show the problem with the product.

Our customer service team will review your request and may ask for additional information if needed.

3. Refund Process:

If your refund request is approved, we will initiate the refund process. The refund will be processed using the same payment method that was used for the original purchase. Please note that it may take [number] business days for the refund to appear in your account, depending on your bank or credit card issuer.

4. Non-Refundable Items:

Certain items are not eligible for refunds. These include:

Products that have been worn, washed, altered, or damaged after delivery.

Products with visible signs of use or wear.

Products that are not in their original packaging.

5. Return Shipping:

In cases where we determine that the product is eligible for a refund, we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping unless the product is being returned due to a mistake on our part (e.g., wrong item shipped).

6. Exchange Option:

If you prefer an exchange for a different size or color of the same product, please indicate this when contacting our customer service team. Exchanges are subject to product availability.

7. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact our customer service team at info@hoorayen.com or customer service phone number .

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Refund Policy. This policy is subject to change, and any updates will be posted on our website.

Thank you for choosing Hoorayen. We appreciate your trust in us.