Effective Date: 15/08/2023

Thank you for choosing Hoorayen ("we," "us," "our," or "Hoorayen"). We are dedicated to providing you with a seamless shopping experience, including our shipping services. This Shipping Policy outlines our shipping procedures, costs, and processes for refunds related to shipping charges. By making a purchase on our website [www.hoorayen.com] (the "Website"), you agree to the terms stated in this Shipping Policy.

1. Shipping Procedure:

We offer free shipping on all eligible orders. Our shipping process includes:

• Processing Time: After receiving your order, we require [number] business days to process your order, conduct quality checks, and prepare it for shipment.
• Shipping Time: Once your order is processed, the estimated shipping time is [number] business days for domestic orders and [number] business days for international orders. Please note that actual shipping times may vary based on your location and other factors.

2. Shipping Costs:

For eligible orders, we provide free standard shipping. However, expedited shipping options may be available at an additional cost. Shipping costs, if applicable, will be clearly displayed during the checkout process.

3. Refunds and Shipping Charges:

In the event that you request a refund for an eligible product in accordance with our Refund Policy, please note the following:

• If you received free shipping on your order and are eligible for a refund, a shipping charge of [Rupees] 150 will be deducted from your refund amount to cover the initial shipping cost.
• Expedited shipping charges, if applicable, are non-refundable.

4. Tracking and Notifications:

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your shipment. We will also send you notifications regarding your order's progress, including shipping confirmation and delivery updates.

5. Delivery Address:

It is your responsibility to provide accurate and complete shipping information when placing an order. We are not liable for any delays or delivery issues resulting from inaccurate or incomplete address details.