Privacy Policy
At Hoorayen, your privacy is our Amanah (trust) — and we take it very seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop from www.hoorayen.com.
By using our website, you agree to the terms outlined below.
1. Information We Collect
We collect information necessary to provide you with a smooth shopping experience, including:
Personal details: Name, phone number, email address, and shipping address.
Payment information: Processed securely through trusted payment gateways (we do not store your card or UPI details).
Order details: Purchase history, preferences, and communication records.
Website data: IP address, browser type, and cookies to help us improve site performance and user experience.
2. How We Use Your Information
Your information is used only for legitimate business purposes, such as:
Processing and fulfilling your orders.
Sending order confirmations, delivery updates, or promotional offers (if you opt in).
Improving our website, products, and customer service.
Maintaining security, fraud prevention, and legal compliance.
We always act with Ikhlas (sincerity) and ensure your data is used ethically and responsibly.
3. Information Security
We implement strict security measures to protect your personal data.
All payment transactions are encrypted and processed via secure gateways.
Your personal details are stored safely and accessed only by authorized personnel.
4. Sharing of Information
We do not sell or rent your personal data to any third party.
We may share limited information with delivery partners or payment processors solely to complete your transaction.
All such partners are bound by strict confidentiality and data protection agreements.
5. Cookies
Hoorayen uses cookies to enhance your browsing experience — for remembering your preferences, cart items, and improving our website’s functionality.
You can choose to disable cookies through your browser settings, but some site features may not function properly.
6. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Opt out of marketing emails or WhatsApp messages at any time.
Request details about how your data is used by contacting our support team.
7. Updates to This Policy
We may update this Privacy Policy from time to time to reflect new features, legal requirements, or improvements in our services.
Any changes will be posted on this page with the updated date.
8. Contact Us
For questions, concerns, or requests regarding your privacy, please contact us at:
📧 Email: support@hoorayen.com
📱 WhatsApp: +91-8777355023